Healthcare brands in Delhi on Google: 2026 review study
We collected the newest Google reviews of 35 leading healthcare brands in Delhi, five in each of seven specialties: 1,750 reviews, 1,370 of them with text that we classified by theme. Below: how Delhi compares with six other Indian cities and with the national picture, and what that means for local healthcare marketing.
Key findings
- 10.9% of text reviews were negative (150 of 1,370 reviews with text, n = 35 brands): the highest of the seven cities. National: 7.8%.
- The most common complaint theme is staff & bedside manner (33.3% of negative reviews), n = 150 negative reviews (national: 23.0%). Next: wait time & scheduling (16.7%).
- Owners replied to 53.6% of reviews on average, the lowest of the seven cities (national 60.5%); 57.1% of brands replied to at least half (n = 35 profiles with review data).
- The median profile has 1,685 Google reviews and adds about 21.0 a month (national: 1,910 and 22.9). Average rating 4.78★, n = 35.
- The staff & bedside manner theme accounts for 54.0% of reviews, against 49.0% nationally, the widest gap of any theme for healthcare brands in Delhi (base: 1,370 reviews with text).
How healthcare brands in Delhi compare with other Indian cities
Healthcare brands in Delhi average 4.78★ on Google (the joint 3rd highest of the seven cities, in line with the national 4.78★). Across the seven cities, averages sit in a narrow band, from 4.73★ (Kolkata) to 4.86★ (Mumbai), so the rating on its own rarely separates one leading profile from another. Volume and pace do: the median profile here has 1,685 reviews (the 3rd lowest of the seven cities) and adds about 21.0 a month (the 3rd lowest of the seven cities).
| City | Brands (n) | Avg rating | Median reviews | New reviews / month (median) | Owner reply rate | Brands replying to ≥ half | Lists a website | Reviews with text (n) | Negative share |
|---|---|---|---|---|---|---|---|---|---|
| Delhi | 35 | 4.78 | 1,685 | 21.0 | 53.6% | 57.1% | 94.3% | 1,370 | 10.9% |
| Mumbai | 35 | 4.86 | 1,359 | 22.3 | 62.5% | 62.9% | 91.4% | 1,317 | 3.5% |
| Bengaluru | 35 | 4.75 | 2,082 | 29.2 | 56.7% | 60.0% | 100% | 1,365 | 7.2% |
| Hyderabad | 35 | 4.78 | 2,649 | 36.4 | 66.5% | 68.6% | 100% | 1,305 | 9.3% |
| Chennai | 35 | 4.75 | 1,880 | 17.5 | 56.5% | 60.0% | 94.3% | 1,299 | 7.6% |
| Pune | 35* | 4.79 | 1,866 | 19.5 | 70.7% | 79.4% | 97.1% | 1,392 | 7.5% |
| Kolkata | 35 | 4.73 | 1,465 | 23.7 | 57.7% | 62.9% | 97.1% | 1,294 | 8.6% |
| All 245 brands | 245* | 4.78 | 1,910 | 22.9 | 60.5% | 64.3% | 96.3% | 9,342 | 7.8% |
Each city covers five leading brands in each of seven specialties (n = 35). Ratings, review counts and website from the Google profile; review pace, reply rate and sentiment from each profile’s 50 newest reviews. * One orthopaedic profile in Pune returned no reviews, so review pace and reply figures for orthopaedics, Pune and the national total use 34, 34 and 244 profiles.
Share of negative reviews, by city
What reviews of healthcare brands in Delhi talk about
Of 1,370 reviews with text, the most common theme is staff & bedside manner (54.0%), followed by results (24.3%). Compared with the national mix, the theme that stands out most is staff & bedside manner: 54.0% here against 49.0% across all 245 brands.
What negative reviews are about
10.9% of reviews with text were negative, 88.4% positive and 0.7% neutral. Among the 150 negative reviews, staff & bedside manner leads with 33.3%, then wait time & scheduling (16.7%). The sharpest difference from the national pattern is staff & bedside manner: 33.3% of negatives here, 23.0% nationally.
What this means for marketing
For owners and marketing heads of healthcare brands in Delhi, the numbers point to a short list of priorities:
- Fix the most common complaint firstStaff & bedside manner accounts for 33.3% of negative reviews (n = 150). Treat the front desk and patient coordinators as part of marketing: script the first call and the reception handover, and train the people who reply to reviews to acknowledge the person before the problem.
- Reply to more reviewsOwners replied to 53.6% of reviews on average, below the national 60.5%, and 42.9% of brands replied to fewer than half (n = 35). Replies are read by everyone comparing profiles. Reply to every review, take complaints offline quickly, and keep treatment details out of public replies.
- Set a review-request routine against your peersThe median leading profile here adds about 21.0 reviews a month (national 22.9). If yours adds fewer, a consistent post-visit request by WhatsApp or SMS, sent to every patient without incentives or filtering, closes the gap over months. Google’s policies prohibit incentivised and selectively solicited reviews.
- Link every profile to a relevant page94.3% of these leading profiles list a website (n = 35), below the national 96.3%. A profile without a website link loses the visitors who want to check doctors, facilities and process before they call.
- Use what reviewers already valueFor healthcare brands in Delhi, people write about how doctors and staff treated them more than anything else. Show the team by name on the Google profile, website and video, and keep the same tone in every reply.
How does your Delhi profile compare?
We will benchmark your Google profile, review pace, reply rate and complaint themes against the figures in this report for your peers, and show you what to fix first.
Ichelon Consulting Group (2026). Healthcare brands in Delhi on Google: 2026 review study. https://ichelonconsulting.com/reports/delhi-healthcare-google-review-study-india-2026
Free to quote and reuse with credit and a link (CC BY 4.0).
Frequently asked questions
What is the average Google rating of leading healthcare brands in Delhi?
How many Google reviews do leading healthcare brands in Delhi have?
Do healthcare brands in Delhi reply to Google reviews?
What do negative Google reviews of healthcare brands in Delhi complain about?
What do positive reviews of healthcare brands in Delhi mention most?
How was this city report produced?
More from this study
Related research: Healthcare review sentiment report · GBP review velocity by specialty · All reports
