Healthcare brands in Bengaluru on Google: 2026 review study
We collected the newest Google reviews of 35 leading healthcare brands in Bengaluru, five in each of seven specialties: 1,750 reviews, 1,365 of them with text that we classified by theme. Below: how Bengaluru compares with six other Indian cities and with the national picture, and what that means for local healthcare marketing.
Key findings
- 7.2% of text reviews were negative (98 of 1,365 reviews with text, n = 35 brands): the 2nd lowest of the seven cities. National: 7.8%.
- The most common complaint theme is staff & bedside manner (22.4% of negative reviews), n = 98 negative reviews (national: 23.0%). Booking & communication stands out at 15.3%, against 10.1% nationally.
- Owners replied to 56.7% of reviews on average, the 3rd lowest of the seven cities (national 60.5%); 60.0% of brands replied to at least half (n = 35 profiles with review data).
- The median profile has 2,082 Google reviews and adds about 29.2 a month (national: 1,910 and 22.9). Average rating 4.75★, n = 35.
How healthcare brands in Bengaluru compare with other Indian cities
Healthcare brands in Bengaluru average 4.75★ on Google (the joint 2nd lowest of the seven cities, below the national 4.78★). Across the seven cities, averages sit in a narrow band, from 4.73★ (Kolkata) to 4.86★ (Mumbai), so the rating on its own rarely separates one leading profile from another. Volume and pace do: the median profile here has 2,082 reviews (the 2nd highest of the seven cities) and adds about 29.2 a month (the 2nd highest of the seven cities).
| City | Brands (n) | Avg rating | Median reviews | New reviews / month (median) | Owner reply rate | Brands replying to ≥ half | Lists a website | Reviews with text (n) | Negative share |
|---|---|---|---|---|---|---|---|---|---|
| Delhi | 35 | 4.78 | 1,685 | 21.0 | 53.6% | 57.1% | 94.3% | 1,370 | 10.9% |
| Mumbai | 35 | 4.86 | 1,359 | 22.3 | 62.5% | 62.9% | 91.4% | 1,317 | 3.5% |
| Bengaluru | 35 | 4.75 | 2,082 | 29.2 | 56.7% | 60.0% | 100% | 1,365 | 7.2% |
| Hyderabad | 35 | 4.78 | 2,649 | 36.4 | 66.5% | 68.6% | 100% | 1,305 | 9.3% |
| Chennai | 35 | 4.75 | 1,880 | 17.5 | 56.5% | 60.0% | 94.3% | 1,299 | 7.6% |
| Pune | 35* | 4.79 | 1,866 | 19.5 | 70.7% | 79.4% | 97.1% | 1,392 | 7.5% |
| Kolkata | 35 | 4.73 | 1,465 | 23.7 | 57.7% | 62.9% | 97.1% | 1,294 | 8.6% |
| All 245 brands | 245* | 4.78 | 1,910 | 22.9 | 60.5% | 64.3% | 96.3% | 9,342 | 7.8% |
Each city covers five leading brands in each of seven specialties (n = 35). Ratings, review counts and website from the Google profile; review pace, reply rate and sentiment from each profile’s 50 newest reviews. * One orthopaedic profile in Pune returned no reviews, so review pace and reply figures for orthopaedics, Pune and the national total use 34, 34 and 244 profiles.
Share of negative reviews, by city
What reviews of healthcare brands in Bengaluru talk about
Of 1,365 reviews with text, the most common theme is staff & bedside manner (50.4%), followed by results (26.8%). The mix is close to the national picture: no theme is more than 1.5 percentage points above its national share.
What negative reviews are about
7.2% of reviews with text were negative, 92.3% positive and 0.5% neutral. Among the 98 negative reviews, staff & bedside manner leads with 22.4%, then wait time & scheduling (18.4%). The sharpest difference from the national pattern is booking & communication: 15.3% of negatives here, 10.1% nationally.
What this means for marketing
For owners and marketing heads of healthcare brands in Bengaluru, the numbers point to a short list of priorities:
- Fix the most common complaint firstStaff & bedside manner accounts for 22.4% of negative reviews (n = 98). Treat the front desk and patient coordinators as part of marketing: script the first call and the reception handover, and train the people who reply to reviews to acknowledge the person before the problem.
- Watch booking & communicationIt makes up 15.3% of negative reviews here against 10.1% nationally. Measure how fast calls, forms and WhatsApp messages are answered, and fix missed call-backs. Booking complaints usually start as unanswered enquiries, which also cost leads that never become reviews.
- Reply to more reviewsOwners replied to 56.7% of reviews on average, below the national 60.5%, and 40.0% of brands replied to fewer than half (n = 35). Replies are read by everyone comparing profiles. Reply to every review, take complaints offline quickly, and keep treatment details out of public replies.
- Set a review-request routine against your peersThe median leading profile here adds about 29.2 reviews a month (national 22.9). If yours adds fewer, a consistent post-visit request by WhatsApp or SMS, sent to every patient without incentives or filtering, closes the gap over months. Google’s policies prohibit incentivised and selectively solicited reviews.
How does your Bengaluru profile compare?
We will benchmark your Google profile, review pace, reply rate and complaint themes against the figures in this report for your peers, and show you what to fix first.
Ichelon Consulting Group (2026). Healthcare brands in Bengaluru on Google: 2026 review study. https://ichelonconsulting.com/reports/bengaluru-healthcare-google-review-study-india-2026
Free to quote and reuse with credit and a link (CC BY 4.0).
Frequently asked questions
What is the average Google rating of leading healthcare brands in Bengaluru?
How many Google reviews do leading healthcare brands in Bengaluru have?
Do healthcare brands in Bengaluru reply to Google reviews?
What do negative Google reviews of healthcare brands in Bengaluru complain about?
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How was this city report produced?
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