Healthcare brands in Hyderabad on Google: 2026 review study
We collected the newest Google reviews of 35 leading healthcare brands in Hyderabad, five in each of seven specialties: 1,750 reviews, 1,305 of them with text that we classified by theme. Below: how Hyderabad compares with six other Indian cities and with the national picture, and what that means for local healthcare marketing.
Key findings
- 9.3% of text reviews were negative (122 of 1,305 reviews with text, n = 35 brands): the 2nd highest of the seven cities. National: 7.8%.
- The most common complaint theme is staff & bedside manner (22.1% of negative reviews), n = 122 negative reviews (national: 23.0%). Price & value stands out at 18.9%, against 13.8% nationally.
- Owners replied to 66.5% of reviews on average, the 2nd highest of the seven cities (national 60.5%); 68.6% of brands replied to at least half (n = 35 profiles with review data).
- The median profile has 2,649 Google reviews and adds about 36.4 a month (national: 1,910 and 22.9). Average rating 4.78★, n = 35.
How healthcare brands in Hyderabad compare with other Indian cities
Healthcare brands in Hyderabad average 4.78★ on Google (the joint 3rd highest of the seven cities, in line with the national 4.78★). Across the seven cities, averages sit in a narrow band, from 4.73★ (Kolkata) to 4.86★ (Mumbai), so the rating on its own rarely separates one leading profile from another. Volume and pace do: the median profile here has 2,649 reviews (the highest of the seven cities) and adds about 36.4 a month (the highest of the seven cities).
| City | Brands (n) | Avg rating | Median reviews | New reviews / month (median) | Owner reply rate | Brands replying to ≥ half | Lists a website | Reviews with text (n) | Negative share |
|---|---|---|---|---|---|---|---|---|---|
| Delhi | 35 | 4.78 | 1,685 | 21.0 | 53.6% | 57.1% | 94.3% | 1,370 | 10.9% |
| Mumbai | 35 | 4.86 | 1,359 | 22.3 | 62.5% | 62.9% | 91.4% | 1,317 | 3.5% |
| Bengaluru | 35 | 4.75 | 2,082 | 29.2 | 56.7% | 60.0% | 100% | 1,365 | 7.2% |
| Hyderabad | 35 | 4.78 | 2,649 | 36.4 | 66.5% | 68.6% | 100% | 1,305 | 9.3% |
| Chennai | 35 | 4.75 | 1,880 | 17.5 | 56.5% | 60.0% | 94.3% | 1,299 | 7.6% |
| Pune | 35* | 4.79 | 1,866 | 19.5 | 70.7% | 79.4% | 97.1% | 1,392 | 7.5% |
| Kolkata | 35 | 4.73 | 1,465 | 23.7 | 57.7% | 62.9% | 97.1% | 1,294 | 8.6% |
| All 245 brands | 245* | 4.78 | 1,910 | 22.9 | 60.5% | 64.3% | 96.3% | 9,342 | 7.8% |
Each city covers five leading brands in each of seven specialties (n = 35). Ratings, review counts and website from the Google profile; review pace, reply rate and sentiment from each profile’s 50 newest reviews. * One orthopaedic profile in Pune returned no reviews, so review pace and reply figures for orthopaedics, Pune and the national total use 34, 34 and 244 profiles.
Share of negative reviews, by city
What reviews of healthcare brands in Hyderabad talk about
Of 1,305 reviews with text, the most common theme is staff & bedside manner (47.2%), followed by results (31.0%). Compared with the national mix, the theme that stands out most is results: 31.0% here against 29.4% across all 245 brands.
What negative reviews are about
9.3% of reviews with text were negative, 89.0% positive and 1.6% neutral. Among the 122 negative reviews, staff & bedside manner leads with 22.1%, then wait time & scheduling (20.5%). The sharpest difference from the national pattern is price & value: 18.9% of negatives here, 13.8% nationally.
What this means for marketing
For owners and marketing heads of healthcare brands in Hyderabad, the numbers point to a short list of priorities:
- Fix the most common complaint firstStaff & bedside manner accounts for 22.1% of negative reviews (n = 122). Treat the front desk and patient coordinators as part of marketing: script the first call and the reception handover, and train the people who reply to reviews to acknowledge the person before the problem.
- Watch price & valueIt makes up 18.9% of negative reviews here against 13.8% nationally. Make money conversations predictable: say on landing pages and in ads what a first consultation includes and when costs will be discussed, and make sure estimates are explained before anything starts.
- Keep replying, and improve the repliesOwners replied to 66.5% of reviews on average, above the national 60.5% (n = 35), and 31.4% of brands replied to fewer than half. The gap to close now is quality: a personal reply to each negative review within a day or two, an offer to resolve it offline, and no treatment details in public.
- Set a review-request routine against your peersThe median leading profile here adds about 36.4 reviews a month (national 22.9). If yours adds fewer, a consistent post-visit request by WhatsApp or SMS, sent to every patient without incentives or filtering, closes the gap over months. Google’s policies prohibit incentivised and selectively solicited reviews.
How does your Hyderabad profile compare?
We will benchmark your Google profile, review pace, reply rate and complaint themes against the figures in this report for your peers, and show you what to fix first.
Ichelon Consulting Group (2026). Healthcare brands in Hyderabad on Google: 2026 review study. https://ichelonconsulting.com/reports/hyderabad-healthcare-google-review-study-india-2026
Free to quote and reuse with credit and a link (CC BY 4.0).
Frequently asked questions
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