Healthcare brands in Mumbai on Google: 2026 review study
We collected the newest Google reviews of 35 leading healthcare brands in Mumbai, five in each of seven specialties: 1,750 reviews, 1,317 of them with text that we classified by theme. Below: how Mumbai compares with six other Indian cities and with the national picture, and what that means for local healthcare marketing.
Key findings
- 3.5% of text reviews were negative (46 of 1,317 reviews with text, n = 35 brands): the lowest of the seven cities. National: 7.8%.
- The most common complaint theme is results (19.6% of negative reviews), n = 46 negative reviews (national: 14.5%). Upselling stands out at 17.4%, against 6.2% nationally.
- Owners replied to 62.5% of reviews on average, the 3rd highest of the seven cities (national 60.5%); 62.9% of brands replied to at least half (n = 35 profiles with review data).
- The median profile has 1,359 Google reviews and adds about 22.3 a month (national: 1,910 and 22.9). Average rating 4.86★, n = 35.
How healthcare brands in Mumbai compare with other Indian cities
Healthcare brands in Mumbai average 4.86★ on Google (the highest of the seven cities, above the national 4.78★). Across the seven cities, averages sit in a narrow band, from 4.73★ (Kolkata) to 4.86★ (Mumbai), so the rating on its own rarely separates one leading profile from another. Volume and pace do: the median profile here has 1,359 reviews (the lowest of the seven cities) and adds about 22.3 a month (the 4th highest of the seven cities).
| City | Brands (n) | Avg rating | Median reviews | New reviews / month (median) | Owner reply rate | Brands replying to ≥ half | Lists a website | Reviews with text (n) | Negative share |
|---|---|---|---|---|---|---|---|---|---|
| Delhi | 35 | 4.78 | 1,685 | 21.0 | 53.6% | 57.1% | 94.3% | 1,370 | 10.9% |
| Mumbai | 35 | 4.86 | 1,359 | 22.3 | 62.5% | 62.9% | 91.4% | 1,317 | 3.5% |
| Bengaluru | 35 | 4.75 | 2,082 | 29.2 | 56.7% | 60.0% | 100% | 1,365 | 7.2% |
| Hyderabad | 35 | 4.78 | 2,649 | 36.4 | 66.5% | 68.6% | 100% | 1,305 | 9.3% |
| Chennai | 35 | 4.75 | 1,880 | 17.5 | 56.5% | 60.0% | 94.3% | 1,299 | 7.6% |
| Pune | 35* | 4.79 | 1,866 | 19.5 | 70.7% | 79.4% | 97.1% | 1,392 | 7.5% |
| Kolkata | 35 | 4.73 | 1,465 | 23.7 | 57.7% | 62.9% | 97.1% | 1,294 | 8.6% |
| All 245 brands | 245* | 4.78 | 1,910 | 22.9 | 60.5% | 64.3% | 96.3% | 9,342 | 7.8% |
Each city covers five leading brands in each of seven specialties (n = 35). Ratings, review counts and website from the Google profile; review pace, reply rate and sentiment from each profile’s 50 newest reviews. * One orthopaedic profile in Pune returned no reviews, so review pace and reply figures for orthopaedics, Pune and the national total use 34, 34 and 244 profiles.
Share of negative reviews, by city
What reviews of healthcare brands in Mumbai talk about
Of 1,317 reviews with text, the most common theme is staff & bedside manner (48.1%), followed by results (30.0%). Compared with the national mix, the theme that stands out most is before/after outcome: 9.7% here against 7.9% across all 245 brands.
What negative reviews are about
3.5% of reviews with text were negative, 96.1% positive and 0.4% neutral. Among the 46 negative reviews, results leads with 19.6%, then price & value (17.4%). The sharpest difference from the national pattern is upselling: 17.4% of negatives here, 6.2% nationally.
What this means for marketing
For owners and marketing heads of healthcare brands in Mumbai, the numbers point to a short list of priorities:
- Fix the most common complaint firstResults accounts for 19.6% of negative reviews (n = 46). Set expectations before treatment in your content and in counselling scripts: timelines, follow-up and what a realistic outcome looks like. Disappointment is easier to prevent than to answer in a public reply.
- Watch upsellingIt makes up 17.4% of negative reviews here against 6.2% nationally. Check that ads and landing pages promise what actually happens in the consultation room. Upselling complaints usually describe a gap between the advertised offer and the plan the patient was given.
- Keep replying, and improve the repliesOwners replied to 62.5% of reviews on average, above the national 60.5% (n = 35), and 37.1% of brands replied to fewer than half. The gap to close now is quality: a personal reply to each negative review within a day or two, an offer to resolve it offline, and no treatment details in public.
- Set a review-request routine against your peersThe median leading profile here adds about 22.3 reviews a month (national 22.9). If yours adds fewer, a consistent post-visit request by WhatsApp or SMS, sent to every patient without incentives or filtering, closes the gap over months. Google’s policies prohibit incentivised and selectively solicited reviews.
- Link every profile to a relevant page91.4% of these leading profiles list a website (n = 35), below the national 96.3%. A profile without a website link loses the visitors who want to check doctors, facilities and process before they call.
How does your Mumbai profile compare?
We will benchmark your Google profile, review pace, reply rate and complaint themes against the figures in this report for your peers, and show you what to fix first.
Ichelon Consulting Group (2026). Healthcare brands in Mumbai on Google: 2026 review study. https://ichelonconsulting.com/reports/mumbai-healthcare-google-review-study-india-2026
Free to quote and reuse with credit and a link (CC BY 4.0).
Frequently asked questions
What is the average Google rating of leading healthcare brands in Mumbai?
How many Google reviews do leading healthcare brands in Mumbai have?
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