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Editorial standards · 2026

Editorial standards + medical review board — how ICG produces healthcare content.

Every article, guide and comparison published on ichelonconsulting.com passes through a 6-step editorial workflow: NMC Section 6 compliance scan, Schedule J advertising-claim screening, DPDP privacy review, source verification, doctor + specialty-lead fact-check, and Co-Founder final approval. This page documents the process, the review board, and the standards we hold ourselves to.

i Quick answer · 2026

ICG's editorial review board is chaired by the 3 Co-Founders (Rohit Gupta, Abhash Kumar, Deep Das) and includes specialty leads (Hanuman Sihag for SEO/AIO, Raman Soni for performance marketing). Every published article passes 6 checkpoints: NMC Section 6 scan, Schedule J screening, DPDP privacy review, source verification, specialty-lead fact-check, Co-Founder approval.

Editorial workflow

Every article passes 6 checkpoints before publication.

1

NMC Section 6 compliance scan

Every claim, benchmark and creative example is screened against NMC Section 6 advertising rules — no patient testimonials, no before/after outcomes, no procedure videos, no cure claims. If a piece cannot pass, it is rewritten or dropped.

2

Schedule J screening

All disease/treatment references are checked against Schedule J of the Drugs & Cosmetics Rules. Any content mentioning the 54 listed conditions is screened for treatment-cure claims that could violate the Drugs & Magic Remedies Act.

3

DPDP privacy + ABDM interoperability review

Any content referencing patient data, patient journeys, or clinic operations is reviewed against DPDP Act 2023 privacy standards and ABDM 2026 interoperability requirements.

4

Source verification

Every stat, benchmark, ₹ figure, and comparative claim must reference either (a) anonymised ICG client data, (b) a named public source (NMC, MoH, NABH, IADVL, IAPRAS, industry reports), or (c) explicit expert opinion attributed to a named review board member.

5

Specialty-lead fact-check

Vertical-specific content is fact-checked by the ICG specialty lead for that vertical: SEO/AIO content by Hanuman Sihag; performance marketing content by Raman Soni; strategy + business content by the Co-Founders.

6

Co-Founder approval

Final publication approval sits with one of the 3 Co-Founders (Rohit Gupta, Abhash Kumar, Deep Das). No article publishes without at least one Co-Founder signoff.

Editorial review board

The 5 people responsible for ICG's published content.

Rohit Gupta

Editorial Board Chair · Co-Founder

IIT BHU (Pharmaceutical Engineering) + IIM Rohtak MBA. 8+ years in healthcare marketing. Approves strategy, business, and Co-Founder-facing content.

Abhash Kumar

Strategy Review Board · Co-Founder

IIT BHU + IIM Bangalore MBA. Meta Ads decision engine architect. Approves attribution, PPC strategy, and Meta ad intelligence content.

Deep Das

Technology Review Board · Co-Founder

IIT BHU. Product + revenue architecture. Approves technology stack, product workflow, and platform methodology content.

Hanuman Sihag

SEO + AIO Review Lead

Head of Innovation Chamber. Reviews all SEO, AI Overview, and technical search content for citation accuracy and query intent alignment.

Raman Soni

Performance Marketing Review Lead

Head of Performance Marketing. Reviews all Google Ads, Meta Ads, and paid-media content for CPL benchmark accuracy and compliance.

Attribution policy

How we attribute authorship.

Named expert bylines

SEO, AIO, technical search, PPC, Meta ads, and performance marketing content is attributed to the specialty lead (Hanuman Sihag or Raman Soni). Strategy, business, and Co-Founder-perspective content is attributed to the individual Co-Founder authoring it.

ICG Editorial byline

Medical, clinical, or regulatory content that touches physician practice is attributed to "ICG Editorial." This is a deliberate legal-defensive choice — NMC Section 6 restricts individual physician advertising, and healthcare-marketing content about physician practice sits in a grey zone. Editorial-team attribution respects that constraint while maintaining transparent review board accountability.

Reviewed by

Every published article, regardless of byline, is reviewed by at least one member of the editorial review board named on this page. The reviewer's name is embedded in the article's structured data (JSON-LD) so search engines and AI systems can verify the human review chain.

Corrections + updates

How we handle corrections.

Factual errors: If we publish a factual error (₹ figures, benchmarks, regulatory rules, statistics), we update the article inline with a dated correction note ("Corrected on [date]: previously stated X, correct figure is Y") and re-submit to Google indexing.

Content deprecation: If regulations change (NMC amendments, DPDP updates, ABDM rule changes), affected content is refreshed within 30 days. Older versions are archived, not deleted, with a redirect to the current version.

Reader-flagged issues: To flag a factual concern, WhatsApp +91 81302 26224 with the article URL and the correction needed. We respond within 48 hours.

The ICG technology stack

Nine tools. One compounding system. HealthApex OS
Built in-house. Deployed in every engagement.

ICG's results are reproducible because they are built on proprietary infrastructure — not agency intuition or generic tools. These nine HealthApex OS platforms are what power every ICG engagement.

Healthcare CRM

Nexus CRM

Healthcare CRM & Lead Management

ICG's healthcare-specific CRM and lead management system. Specialty-configured funnel stages for IVF, dental, aesthetic, ortho, hospital OPD. 1-click CAPI + GCLID via Beacon. Hawk intelligence built in. DPDP-compliant by architecture. Deployed across 300+ healthcare centres.

  • Specialty-specific funnel stages, not generic SaaS pipeline
  • 1-click CAPI + GCLID via Beacon attribution
  • Telecaller leaderboard + adherence scoring native
  • DPDP Act 2023 compliant by architecture
Explore Nexus CRM →
Business Layer

Hawk

CRM Intelligence & Lead-Ops MIS

Sits as the business intelligence layer above your CRM — Nexus, Salesforce, LeadSquared, HubSpot, Zoho, or any custom CRM. Shows where leads are leaking, which effort is wasted, and which good leads were quietly downgraded by automation — not by a human decision.

  • Sits above your existing LMS — no replacement
  • 83% of effort goes to dead leads — surfaced Day 1
  • ~75% qualified-lead downgrades by automation
  • Free Lead-Leak Audit in 48 hours
Explore Hawk + free audit →
Attribution Core

Beacon

Attribution Engine & CAPI Middleware

Sits at the centre of every ICG attribution architecture. CAPI middleware connecting Meta Ads, Google Ads, WhatsApp and IVR to your CRM. Lifts Event Match Quality from 2.5 to 6+, reducing CPM 30–40% from the same budget.

  • Server-side CAPI — bypasses iOS privacy changes
  • EMQ 2.5 → 6+ across portfolio
  • 30–40% CPM reduction from EMQ lift alone
  • Multi-touch: ad → consultation → revenue
Explore Beacon →
Practice Management

HealthPro 360

PMS with built-in revenue intelligence layer

The only PMS that tracks cross-sell and up-sell opportunities within your existing patient base. 12 modules covering OPD, IPD, Pharmacy, Labs, Billing, Inventory, Patient Portal, Smart Scheduling, RBAC, AES-256 encrypted storage.

  • Only PMS with built-in Revenue Intelligence
  • Cross-sell signal tracking within existing patients
  • 12 modules: OPD, IPD, Pharmacy, Labs, Billing+
  • Audit trails + RBAC + AES-256 encryption
Explore HealthPro 360 →
Revenue Layer

Phoenix

Revenue intelligence built over your existing PMS

If you already have a PMS — Akhil Systems, Practo, or any other — Phoenix builds the business intelligence layer on top of it without replacement. Currently live across 46 centres for a national chain.

  • Works over your existing PMS — no migration
  • Daily action queue: Prevent Loss / Maintain / Grow
  • Catches unbilled services, collection gaps, lapsing patients
  • CPQL variance ₹620–₹3,800 → ₹680–₹1,420
Explore Phoenix →
YouTube Intelligence

YODA

YouTube analytics that measures patients, not views

The only YouTube intelligence platform built for healthcare business outcomes. Connects video performance to actual consultation bookings — not views, not subscribers. Patient testimonial videos generate 6.9× more consultations per view than condition explainers.

  • Consultation attribution per video — not views
  • Demand-gap: what patients search that your channel misses
  • 50+ doctor channels tracked across India
  • AIO readiness scoring: which videos AI tools cite
Explore YODA →
Governance & Transparency

Agency OS

Full transparency. Instant diagnosis. Zero surprises.

ICG's centralised governance platform — every client sees everything in real time, and ICG's team sees every problem the moment it surfaces. 30+ real-time alert systems fire the moment a metric drifts outside its performance envelope.

  • GSC, GA4, Google Ads, Meta Ads, IVR — one live view
  • 30+ real-time alert systems per account
  • CPQL drift alert at >15% week-on-week change
  • Client login: full transparency on your account
Explore Agency OS →
AEO & LLM Intelligence

AIO Intel

AI Overview + LLM citation tracking, healthcare-tuned

Knows the moment ChatGPT, Perplexity, Google AI Overviews and Gemini cite your brand in patient answers — and which content drove the citation. Bot-aware dashboard with GA4-registered custom dims (AIO source, AIO referrer) and IndexNow + GSC API integration.

  • Live tracking across ChatGPT / Perplexity / Google AIO / Gemini
  • Bot-aware: knows human vs scraper traffic
  • Custom GA4 dims register AIO source + referrer
  • IndexNow + GSC API: content surfaced to LLMs within hours
View AIO Intel dashboard →
Competitor Intelligence

Prism Spy

Every Meta + Google ad your competitors run, watched daily

Tracks 75+ Indian healthcare brands, 2,150+ active ads, ₹50Cr+ aggregate ad spend visibility per month. Surfaces what's working, what's been killed, what offers are emerging. Powers every ICG Meta Ads brief, Performance Marketing diagnostic, and IVF / derm / dental specialty campaign with real competitive intelligence.

  • 75+ brands tracked across 30+ healthcare specialties
  • 2,150+ active ads · daily refresh
  • Activity Feed: every spend / hook / pause logged
  • Offers Intelligence: 250+ offers in market tracked
Explore Prism Spy →
GBP Intelligence Platform

Angryturtle

Every Google Business Profile scored, tracked, protected, and grown from one command centre

ICG's proprietary Google Business Profile intelligence platform. Scores every listing across 7 dimensions, tracks rank on a live geo-grid across your actual service area, audits NAP + citations, monitors 531 suspension-risk factors continuously, and drafts Google Posts on cadence. Currently managing 143 healthcare listings with 0 suspensions and 4.76★ portfolio average across 28,137 reviews.

  • 143 listings under management · 0 suspensions · 4.76★
  • 7-dimension Health Score + 5-factor Rank OS per listing
  • Geo-grid rank tracking + NAP + Citation audit + Profile Shield
  • NMC + NABH + ART Act + DPDP compliance built into every content + review workflow
Explore Angryturtle →

Every ICG engagement runs on some combination of these ten HealthApex OS tools. The diagnostic determines which combination is right for your practice.

Explore HealthApex OS → See the full stack live on your account — free 30-min audit
The team behind your account

Every diagnostic is led by a founder.
You'll know their names before the engagement begins.

ICG was built by three IIT BHU engineers who entered healthcare marketing with a specific intent: to build the tools that didn't exist and run the campaigns that most agencies couldn't. When you book a diagnostic, Rohit or Abhash leads it personally. Not an account manager. Not a senior executive. The people who built what you're evaluating.

The ICG team — 60+ healthcare marketing specialists at Gurgaon HQ

60+ specialists.
One growth engine.

Performance marketers, analysts, AI engineers, content strategists, and operations specialists — all healthcare-only. Headquartered in Gurgaon since 2018.

Rohit Gupta — Co-Founder, ICG

Rohit Gupta

Co-Founder & Director · Business & Growth

IIT BHU · IIM Rohtak

Rohit's first question in every diagnostic: "When you ask your agency why patients aren't booking — what do they say?" He says the answer tells him more than any dashboard.

Full profile →
Abhash Kumar — Co-Founder, ICG

Abhash Kumar

Co-Founder & Director · Strategy & Analytics

IIT BHU · IIM Bangalore

Abhash built Beacon because most agencies couldn't answer one question: "Which of my campaigns generated that consultation?" He decided the problem was solvable in code. It was.

Full profile →
Deep Das — Co-Founder, ICG

Deep Das

Co-Founder & Director · Technology & AI

IIT BHU

Deep built the 4-Bot patient lifecycle system after watching a client lose 60+ qualified leads in one week to a 6-hour WhatsApp response window. He decided the problem was solvable in code. It was.

Full profile →
Chat with a Co-Founder
Chat with a Co-Founder