Clinic SOP Creation — The Operating Procedures That Run Your Clinic Without You in the Room

ICG's SOP creation begins with a structured discovery process: interviews with your key staff (doctor, head nurse, billing manager, front desk lead) covering how each workflow actually runs today. ICG then drafts the SOPs based on those interviews and healthcare best practice. Drafts are reviewed by your team and refined until they accurately reflect the intended workflow. The final SOPs are yours — refined together, not imposed from a template.

ICG's SOPs are NABH-aligned — structured to meet NABH's documentation requirements. But NABH involves more than SOPs: training records, audit cycles, incident reporting, committee structures, evidence portfolios. ICG's separate NABH Consulting service covers the complete accreditation journey; SOP creation is one component. If you're only doing SOPs today with possible NABH later, the SOPs are structured so no rewrite is needed.

Specialist clinic (25-40 SOPs): 6-8 weeks. Multi-department clinic (50-80 SOPs): 10-12 weeks. Hospital (80-150 SOPs): 12-16 weeks. Multi-location chain: 12-18 weeks with staggered rollout. The timeline is driven primarily by your team's availability for interviews and review rounds — the ICG side rarely bottlenecks.

Yes. SOP audit and refresh is a common standalone engagement — reviewing existing SOPs and updating them to current NABH standards, DPDP Act 2023, NMC Section 6, and BMW Rules 2016. Cost is typically 40-60% of a from-scratch build depending on the state of existing documentation.

The SOP manual itself is designed as a self-serve training document — new staff can be onboarded from it. For clinics that want a formal orientation session, ICG Training Academy delivers a facilitated walkthrough as an add-on (typically ₹35K-60K for a full-day session including role-play scenarios).