Healthcare brands in Pune on Google: 2026 review study
We collected the newest Google reviews of 35 leading healthcare brands in Pune, five in each of seven specialties: 1,690 reviews, 1,392 of them with text that we classified by theme. Below: how Pune compares with six other Indian cities and with the national picture, and what that means for local healthcare marketing.
Key findings
- 7.5% of text reviews were negative (104 of 1,392 reviews with text, n = 35 brands): the 3rd lowest of the seven cities. National: 7.8%.
- The most common complaint theme is staff & bedside manner (20.2% of negative reviews), n = 104 negative reviews (national: 23.0%). Upselling stands out at 13.5%, against 6.2% nationally.
- Owners replied to 70.7% of reviews on average, the highest of the seven cities (national 60.5%); 79.4% of brands replied to at least half (n = 34 profiles with review data).
- The median profile has 1,866 Google reviews and adds about 19.5 a month (national: 1,910 and 22.9). Average rating 4.79★, n = 35.
How healthcare brands in Pune compare with other Indian cities
Healthcare brands in Pune average 4.79★ on Google (the 2nd highest of the seven cities, above the national 4.78★). Across the seven cities, averages sit in a narrow band, from 4.73★ (Kolkata) to 4.86★ (Mumbai), so the rating on its own rarely separates one leading profile from another. Volume and pace do: the median profile here has 1,866 reviews (the 4th highest of the seven cities) and adds about 19.5 a month (the 2nd lowest of the seven cities).
| City | Brands (n) | Avg rating | Median reviews | New reviews / month (median) | Owner reply rate | Brands replying to ≥ half | Lists a website | Reviews with text (n) | Negative share |
|---|---|---|---|---|---|---|---|---|---|
| Delhi | 35 | 4.78 | 1,685 | 21.0 | 53.6% | 57.1% | 94.3% | 1,370 | 10.9% |
| Mumbai | 35 | 4.86 | 1,359 | 22.3 | 62.5% | 62.9% | 91.4% | 1,317 | 3.5% |
| Bengaluru | 35 | 4.75 | 2,082 | 29.2 | 56.7% | 60.0% | 100% | 1,365 | 7.2% |
| Hyderabad | 35 | 4.78 | 2,649 | 36.4 | 66.5% | 68.6% | 100% | 1,305 | 9.3% |
| Chennai | 35 | 4.75 | 1,880 | 17.5 | 56.5% | 60.0% | 94.3% | 1,299 | 7.6% |
| Pune | 35* | 4.79 | 1,866 | 19.5 | 70.7% | 79.4% | 97.1% | 1,392 | 7.5% |
| Kolkata | 35 | 4.73 | 1,465 | 23.7 | 57.7% | 62.9% | 97.1% | 1,294 | 8.6% |
| All 245 brands | 245* | 4.78 | 1,910 | 22.9 | 60.5% | 64.3% | 96.3% | 9,342 | 7.8% |
Each city covers five leading brands in each of seven specialties (n = 35). Ratings, review counts and website from the Google profile; review pace, reply rate and sentiment from each profile’s 50 newest reviews. * One orthopaedic profile in Pune returned no reviews, so review pace and reply figures for orthopaedics, Pune and the national total use 34, 34 and 244 profiles.
Share of negative reviews, by city
What reviews of healthcare brands in Pune talk about
Of 1,392 reviews with text, the most common theme is staff & bedside manner (49.6%), followed by results (26.1%). Compared with the national mix, the theme that stands out most is pain & comfort: 5.7% here against 3.2% across all 245 brands.
What negative reviews are about
7.5% of reviews with text were negative, 92.1% positive and 0.4% neutral. Among the 104 negative reviews, staff & bedside manner leads with 20.2%, then wait time & scheduling (17.3%). The sharpest difference from the national pattern is upselling: 13.5% of negatives here, 6.2% nationally.
What this means for marketing
For owners and marketing heads of healthcare brands in Pune, the numbers point to a short list of priorities:
- Fix the most common complaint firstStaff & bedside manner accounts for 20.2% of negative reviews (n = 104). Treat the front desk and patient coordinators as part of marketing: script the first call and the reception handover, and train the people who reply to reviews to acknowledge the person before the problem.
- Watch upsellingIt makes up 13.5% of negative reviews here against 6.2% nationally. Check that ads and landing pages promise what actually happens in the consultation room. Upselling complaints usually describe a gap between the advertised offer and the plan the patient was given.
- Keep replying, and improve the repliesOwners replied to 70.7% of reviews on average, above the national 60.5% (n = 34), and 20.6% of brands replied to fewer than half. The gap to close now is quality: a personal reply to each negative review within a day or two, an offer to resolve it offline, and no treatment details in public.
- Set a review-request routine against your peersThe median leading profile here adds about 19.5 reviews a month (national 22.9). If yours adds fewer, a consistent post-visit request by WhatsApp or SMS, sent to every patient without incentives or filtering, closes the gap over months. Google’s policies prohibit incentivised and selectively solicited reviews.
How does your Pune profile compare?
We will benchmark your Google profile, review pace, reply rate and complaint themes against the figures in this report for your peers, and show you what to fix first.
Ichelon Consulting Group (2026). Healthcare brands in Pune on Google: 2026 review study. https://ichelonconsulting.com/reports/pune-healthcare-google-review-study-india-2026
Free to quote and reuse with credit and a link (CC BY 4.0).
Frequently asked questions
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